-How do I schedule an appointment?

Plankeel Counseling is not currently taking new clients.  Prospective new clients can be added to a waitlist.  Please follow the instructions per the "New Clients" page.

-How do I choose the right therapist?

There is a great deal of evidence that a good fit between a therapist and client is essential to good outcomes from therapy - that it isn't just about having the knowledge, but having the relational connection. If you think about this, it is very different than other professions and services. In therapy, I encourage you to shop around. It may be that the first therapist you meet is a great fit. If so, fantastic! Therapy does not work without full disclosure of the problems you are facing. If you do not trust and feel comfortable with your therapist, progress will be more difficult due to challenges being fully open to the process. Find someone wise and nonjudgmental, but also someone caring and warm. However, don't neglect the science - be sure to ask your therapist about the approaches they will be taking and if they are using an approach that has some research backing regarding good outcomes.

 

-Should I see a therapist, a medication prescriber, or both?

You are going to find that there are many types of therapists. Some examples will include LPC's, LMFT's, LCSW's, and Licensed Psychologists PhDs or PsyD's). Each of these examples of providers is qualified to provide therapy. I  highly recommend that you work with someone licensed, and go to the state of CO DORA website to verify their license - you can do this for any of our providers at Plankeel Counseling, LLC. If you are not currently on psychotropic medication, it is often a good idea at some point to see if your therapist recommends that you see a prescriber. We do not prescribe medicine at Plankeel Counseling, LLC.  Examples of prescribers will include your PCP or primary care doctor, and then mental health prescribing specialists that might have the letters of PA, NP / APRN, or a Psychiatrist, MD. For certain mental health problems, it is best to work with both a therapist and a prescriber. Examples would be Bipolar Disorder or Schizophrenia. This is a complicated topic, but do know that not every mental health problem will require medicine as part of treatment. Often, it is best to see if therapy alone reduces your symptoms as the starting point. If you aren't sure, please call, and we'd be happy to offer some consultation to make this decision.

 

-Tell me about your no-show and cancellation policy.

Please understand that we only schedule 4-8 clients daily for one-hour or 90-minute sessions. Given this, we must have ample notice for cancellations so that we can offer this time to other clients. Therefore, we do charge a $55 no-show or late cancellation fee.  24 hours' notice is required. Thanks for your understanding.

 

-How does insurance work in your particular office?

If Jeffrey Plankeel, LCSW, is paneled as an in-network provider with your insurance, you will provide your insurance information, and Jeff will electronically bill your insurance.

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If you have a co-pay or co-insurance, you will keep a credit card on file, and that amount will be charged directly via a secure platform.  Mental health is usually designated by the "specialist" co-pay on your card.

 

If you have a deductible, your provider will bill your insurance, and they will apply the cost of your session until your deductible is met.  Once your deductible is met, you will only be responsible for your copay if you have one.  However, until your deductible is met, you will be charged the full amount of whatever your insurance company reimburses for your care.

 

-How does payment work?

All clients are required to keep a credit card on file with us.  However, you can elect to pay by cash or check.  The credit card on file allows us to charge for no-show appointments.  Most clients choose to have "auto-pay" designated on their account with us so that co-pays or private pay charges are billed at the time of service without the hassle of invoicing.   Having a credit card, debit card, or HSA card on file is required.  We electronically bill your insurance for payment in a seamless process for your convenience.  Payment is expected at the time of service if you do not have insurance, and your copay is expected at time of service if you do have insurance.  You can enter your credit card information in the client portal to keep on file, and we will only charge this for copays, no-shows, or with your approval for session fees in the case of cash-pay clients or clients with deductibles.  This does not bind you to use your card for payment if you prefer cash or a check at the time of service.   The fee will be $55 for missed appointments not canceled in advance. 

 

-Is therapy private?

The law protects the privacy, referred to as confidentiality, of communications between a mental health practitioner and his or her clients. There are a few exceptions:

* A therapist is mandated to report child abuse or dependent adult or elder abuse to the appropriate authorities.

* A therapist has what is called a "duty to warn" when there is a strong indication that a client has the intent to do bodily harm or kill another person. Typically, this involves notifying the police or warning the individual in imminent danger.

* If a client has an intention to do serious bodily harm or kill themselves, a therapist is required to intervene to make a safety plan. At times, this may involve what is called involuntary hospitalization. More typically, though, we can work out a plan together that is voluntary and assures your safety until the next session. This does not apply to mere thoughts of hurting oneself but to actual intent to do so. This may also apply when someone is so impaired that caring for themselves is not possible - something called grave disability.  In this case, symptoms have to be so severe that there is imminent danger, and this typically is only in the case of severe psychosis.

 

When using insurance, insurance can only be billed if you have a diagnosable condition.  We do send a diagnosis and therapy code to your insurance company, but we do not routinely disclose medical records to insurance.  For 100% privacy of care, some clients choose to cash or private pay so as not to have any disclosure to insurance companies.